Server Upgrade Procedure
Upgrade Obtainment and Elegibility
Customers running Print Manager Plus 6.0.0.123 and later, and that have a valid and current maintenance contract can upgrade their license of Print Manager Plus free of charge. If you do not have a download of the upgrade please contact support with your License Key and Company Information worldwidesupport@softwareshelf.com.
If you are running a version prior to 6.0.0.123 please update using the eUpdate system to the latest version of 6.0. Upgrades from Print Manager Plus 5.5 and earlier are not officially supported.
Step 1: Database Backup
As with any major upgrade, it is strongly recommended that your Print Manager Plus database be backed up before starting the upgrade procedure. If you are uncertain on the procedure for backing up your database, please review the following database backup guidelines.
Print Manager Plus Database Backup Recommendations (PDF)
Step 2: Download the Installer
Once the database has been successfully backed up and verified, the full upgrade installer should be downloaded and be made available to all servers that are running Print Manager Plus. If upgrading a single server, then downloading just to that local system is recommended.
Step 3: Upgrade the First Server
Ensue you are logged into the server as an Administrator of that machine, that has full permissions to the Print Manager Plus database. From the installation files, launch the setup.exe locally on the first print server. The setup should detect the existing version, and inform you it is being upgraded.
During the install the database version will be checked, and appropriate upgrade steps taken. This process may take several minutes or more to complete depending on the size of the database being upgraded.
Step 4: Upgrade Additional Servers
If you are running Print Manager Plus on multiple servers sharing the same database, then ALL servers should be upgraded immediately following the same process by launching setup.exe locally on each one.
Step 5: Server Reboot
In many cases a server reboot may be required before it is fully complete. If prompted to perform a server reboot, please do so or schedule as early as possible.
Step 6: Upgrading Agents and Options
Once the main print server installs have been upgraded, you should evaluate upgrading any agents and options you have installed throughout your network. In the section below are agents and options listed with links and upgrade notes
Upgrading Agents and Options
Print Manager Plus Authentication Module
Existing Authentication Modules will function with basic Print Manager Plus 2010 Client Billing features, however to take advantage of new features such as Sub Projects and Billable/Non-Billable selection a new version is required.
Download Installer (MSI)
Print Manager Plus Workstation Connected Printer Agent
It is vital that all Workstation Agents be upgraded to PMP 2010 to ensure tracked jobs log track, log and are restricted properly. The following install can be run over existing Workstation Agents.
Download Installer (Install Shield)
Note: If your workstations have been installed using our special MSI Deployment install, please contact support at worldwidesupport@softwareshelf.com for information on performing this upgrade.
Print Manager Plus Administration Consoles
It is vital that all Admin Only installs be upgraded to PMP 2010 to ensure proper viewing and usage of PMP Settings. Upgrading Administrators is done with the same full / upgrade installed used in step 2.
If you do not have a download of the upgrade please contact support with your License Key and Company Information worldwidesupport@softwareshelf.com.
Remote Report Viewer
The existing PMP 2008 Report Viewer will continue to function with PMP 2010, however no new reports or reporting options will be available. It is strongly recommended that these are upgraded by removing the old version, and installing this updated version.
Download Installer (Install Shield Installation)
Release Station Option
Release Station 3.0 (2008) and later will function with the Print Manger Plus 2010. However to take advantage of new features, it is recommended to upgrade to the newest Release Station 4.0 (2010) Option. To upgrade this, you must uninstall the current release station, and perform a fresh installation from the link below.
Download Installer (MSI)