Technical Support

Supporting our customers is our #1 priority, and to do this we have through the years created a network of over 125 resellers and distributors in over 65 countries. Our own internal sales and support staff is offered in 13 languages fluently, which gives us one of the highest customer maintenance renewal retention rates in the industry.

Online Support

Our support programs provide a wide variety of free and fee-based technical support services to individual and corporate customers. We provide customers with support via electronic and automated services. Ninety day free telephone support is available on selected products. Many products also contain "Live Update" that gives instant access to on-line updates, enhancements, support tips and other useful information.

Support can easily be obtained by directly calling or emailing one of our offices, distributors, or resellers.

Search Support FAQs

Click here to search our FAQs for known issues, installation notes, system requirements and other information about our products.

Contact Support Form

Click here to send feedback to our product support department.

Lost Invoices and Failed Downloads

Click here to look up an invoice, or if your "Electronic Software Delivery" (ESD) product download failed.

Want to help test industry-leading software?

Then join the Software Shelf beta test team. If accepted, you will have access to the latest software developed, before it’s released to the public. Please be aware that while all submissions are considered by our beta test team, not all are admitted. Click here to begin the application process.

Contact Support

United States:

Hours: 9:00am - 6:00pm EST
Phone: 727-445-1920
Fax: 727-445-9223
Email: support@softwareshelf.com

United Kingdom:

Phone: +44 1342 310950
Fax: +44 1342 302405
Email: support@softwareshelf.co.uk

You can also contact Technical Support online by using our Support Feedback page.